Terms & Conditions

Last updated:

1. Acceptance of Terms

By accessing our website and purchasing products from Sunray Alliance ("we", "us", or "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Products & Descriptions

We strive for accuracy in product information. Minor variations in color, packaging, or design may occur. All products are offered subject to availability.

3. Pricing & Payment

  • We accept payments via card processing with Stripe.
  • We reserve the right to change prices at any time prior to order confirmation.

4. Orders & Confirmation

Your order constitutes an offer to purchase. We may accept or reject any order at our discretion. Order confirmation will be sent to your email after successful payment.

5. Delivery

  • Delivery estimates are provided for guidance only; delays may occur due to logistics or unforeseen events.
  • Risk of loss passes to you upon delivery to your specified address.

6. Returns, Exchanges & Refunds

If you are not satisfied with your purchase, you may request a return within 7 Days days of delivery, provided items are unused, unopened, and in their original packaging (unless defective). To start a return, contact us at INFO@SUNRAY-ALLIANCE.COM.

  • Refunds are issued to the original payment method after inspection.
  • Shipping fees are non‑refundable unless the return is due to our error or a defective item.
  • Certain items may be non‑returnable for hygiene or safety reasons (e.g., opened cosmetics, personal care items). Clearly indicated on product pages where applicable.

7. Warranty

Unless stated otherwise, products are provided "as is". Manufacturer warranties may apply where explicitly mentioned.

8. Limitation of Liability

To the maximum extent permitted by UAE law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

9. Prohibited Uses

You agree not to misuse the website, including without limitation: committing fraud, interfering with site operations, or violating applicable laws.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the courts of the UAE, unless mandatory local consumer protection laws provide otherwise.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page and indicated by an updated “Last updated” date.

This document is provided for general informational purposes only and is not legal advice.